About this
Project
About this project
Our client was facing issues with independent content authoring and management, was relying on legacy applications and hence it was hindering their overall performance and productivity. To address these challenges they collaborated with Successive Digital, wherein, our team helped them provide a practical solution that can not only address existing gaps but also promote long-term success.
Scope
FintechRegion
USAAbout
Client
About the client
The client is a leading integrated payment and commerce solution provider headquartered in Atlanta, GA. They help customers accept and make payments, expedite receipt of money, and increase operating efficiencies. The company has gradually evolved over the years and now handles close to $40 billion of annual payment volume across credit/debit cards, ACH, and checks, making it a top provider of payment processing in the US.
Our
Offering
Our Offerings
- Strategy Consultation
Our strategy team assessed the business’s current state of digital maturity and application infrastructure. During the process, our technology experts also provided a comprehensive report demonstrating the areas of immediate improvements and high-performing corners that would result in tremendous digital success.
- Utility Connect
We helped the client launch an advanced citizen engagement and utility billing solution, “UtilityConnect.” This involved creating an interactive user interface and features that help governments, municipalities, and private utilities improve citizen engagement and payment experiences. The idea of creating this solution was to assist administrators with billing and collections management while providing citizens with an intuitive portal to view and pay bills.
- Strapi Implementation
We integrated Strapi APIs in combination with third-party onboarding services to streamline the initial configuration and data management process. This also enabled seamless creation of separate collections, empowering our client to set up independent content authoring for each created collection. Using Strapi also expedited their municipality onboarding, as it allowed for easy customization of pages with municipality-specific details like name, logo, and other branding elements.
Additionally, we utilized the i18n plugin of this CMS platform to support multiple locales and integrated AWS EC2, CloudFront, RDBMS, Lambdas, Octopus, Jenkins, and Cognito to build a modernized, cloud-native architecture. This helped streamline the content creation and delivery process, allowing the client to build a more responsive and personalized digital payment experience.
Strapi’s static asset management with AWS S3 ensured efficient storage and rapid retrieval of digital assets. This seamless collaboration improved the process of data storage, enabling our team to build a scalable, streamlined, high-performing content delivery system for the client.
- Custom Feature Development
Beyond helping the client with application modernization, we also helped them build and integrate new payment options such as “Auto Pay” and “Text and Pay.” The new payment option removes friction from the autopay enrollment process and improves the citizen experience.
Result
Providing results that exceeded the client’s expectations
- We enabled powerful UI/ UX features that elevated the performance and platform experience by reducing the billing error rate by over 90% and increasing operational efficiency by 78%.
- With our created solution, “Utility Connect,” the client was able to introduce new payment options, third-party integrations, and advanced features such as “Auto Pay” and “Text to Pay,” with an added layer of IP protection and data security.
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