Business Objective

Business Objective

The client wanted to build easy-to-use utility bill management solutions that simplify public officials' entire payment acceptance process and ensure exceptional digital commerce experiences for the communities they serve.

Business Challenge

Legacy application

The client’s integrated payment solution was built on legacy technologies. They tried to build further solutions over it, which has led to technical debt, and increased operational and development costs.

Non-scalable deployments

Manual testing and deployment processes were in place that did not allow the client to adopt and implement innovative solutions faster. Ensuring high-end security was also paramount since they deal with US government agencies.

Inconsistent UI/UX

They wanted to provide a seamless and intuitive digital commerce-like experience to its platform for both municipalities and citizens for utility bill collection management and bill payment experience, respectively.


Business Solution

Successive Digital helped the client launch its aspiring citizen engagement and utility bill payment solution, "UtilityConnect.” We helped them in complete digital transformation through advanced consulting and development solutions. Our experienced team helped them switch to a modern and digital ecosystem backed by AWS cloud. We helped them leverage advanced technologies and processes, including Serverless architecture, Microservices, Containerization, and DevSecOps, to reduce the time, cost, and complexity associated with creating, scaling, and managing the application.

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