About this
Project
About this project
ClevaQ aimed to revolutionize the traditional queuing experience by providing a virtual queue management system. This system allowed users to book virtual seats, view wait times, and streamline their dining or service experience. The project required a comprehensive solution to cater to various stakeholders, including customers and vendors, ensuring seamless integration and user experience.
Scope
Product EngineeringRegion
AustraliaAbout
Client
About the client
The client operates in Australia and primarily serves the hospitality sector with mobile ordering solutions. The company enhances customer experiences in various venues, including restaurants, cafes, pubs, clubs, hotels, and stadiums. It provides technology solutions that facilitate contact-free ordering and payment, integrating seamlessly with existing systems to improve venue operations and customer satisfaction.
Our
Offering
- Virtual Queue Management
ClevaQ introduced a system where users could virtually book their place in a queue, check wait times, and receive notifications. This reduced physical waiting times and improved overall user satisfaction.
- Three-Level Interface Design
The solution included a customer interface for booking, a vendor interface for registration and management, and an on-site interface for real-time queue updates. This comprehensive approach ensured smooth operations across different user types.
- Data Security and Management
The system incorporated robust data security measures and efficient management protocols to handle the influx of user data. This ensured user privacy and secure handling of sensitive information.
Result
Providing results that exceeded the client’s expectations
- Improved User Experience: Reduced physical waiting times by allowing virtual check-ins and real-time updates.
- Increased Efficiency for Vendors: Streamlined operations and better planning capabilities through advance notifications and detailed analytics.
- Higher Customer Satisfaction: Enhanced customer experiences with personalized services and reduced waiting times.
- Boost in Footfall: The system’s ease of use and convenience increased the number of visitors to restaurants and other venues.
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