Commerce platform Digital Transformation with Magento

The client has gone through a digital transformation through Magento has significantly bolstered its market position in the outdoor gear industry.

About this
Project

About this project

The client is a premier Indian eCommerce platform specializing in outdoor and adventure gear. Catering to enthusiasts ranging from casual hikers to professional adventurers, the company offers a wide array of products, including camping equipment, trekking gear, and survival tools.

Industry

50% Improved inventory management

Scope

United States, 3x Enhanced operational agility

About
Client

About the client

The client faced several challenges that directly impacted their online revenue and customer experience. A limited digital presence led to missed sales opportunities, as potential customers were unable to discover or engage with the brand effectively. Inefficient inventory tracking caused frequent fulfillment delays, eroded customer trust, and increased support overhead. Additionally, the complex checkout process contributed to high cart abandonment rates, reducing overall conversion. The absence of personalized marketing efforts further impacted customer retention, as users received generic experiences that failed to drive repeat engagement or loyalty.

Our
Offering

Solutions Implemented

To overcome performance limitations and operational inefficiencies, Chinook Lumber undertook a complete digital overhaul focused on improving user experience, inventory visibility, and marketing effectiveness.

Magento 2 Platform: Migrated to Magento 2 for enhanced performance, scalability, and a robust feature set.
Website Revamp: Redesigned the website for intuitive navigation, mobile responsiveness, and faster load times.
Inventory Management System: Integrated a real-time inventory tracking system to manage stock levels efficiently.

Solution 1

Simplified Checkout Process

Streamlined the checkout process to reduce cart abandonment.

Solution 2

Personalized Marketing

Utilized customer data to implement targeted email campaigns and product recommendations.

Solution 3

Advanced Search Integration

Implemented a powerful site search tool to provide faster, more relevant product results and improve user satisfaction.

Result

Providing results that exceeded the client’s expectations

25% Increase in Online Sales: Enhanced platform performance and user experience contributed to a measurable boost in online revenue.	40% Improvement in Inventory Accuracy: Real-time inventory integration reduced stock discrepancies and improved order fulfillment rates.
30% Reduction in Cart Abandonment: A simplified checkout process and personalized recommendations helped convert more shoppers into buyers.	Enhanced Customer Retention: Targeted marketing campaigns and better site usability led to higher repeat purchase rates and stronger customer loyalty.

“Partnering on our Magento transformation was a turning point for our business. Not only did we resolve critical operational issues, but we also delivered a faster, more intuitive experience for our customers. The results speak for themselves—higher sales, better inventory control, and stronger engagement across the board.”

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